Data Brief | No. 133 | October 2022

Connecticut Residents Struggle to Afford High Healthcare Costs; Worry about Affording Healthcare in the Future; Support Government Action across Party Lines

Key Findings

A survey of more than 1,300 Connecticut adults, conducted from July 22 to August 12, 2022, found that:

• Over half (55%) experienced at least one healthcare affordability burden in the past year;
• Nearly 4 in 5 (78%) worry about affording healthcare in the future;
• Lower-income respondents and respondents with disabilities are more likely to go without care and incur debt due to healthcare costs; and
• Across party lines, respondents express strong support for government-led solutions.

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A Range of Healthcare Affordability Burdens

Like many Americans, Connecticut adults experience hardship due to high healthcare costs. All told, over half (55%) of respondents experienced one or more of the following healthcare affordability burdens in the prior 12 months:

1) Being Uninsured Due to High Costs

One-third (34%) of uninsured respondents cited “too expensive” as the major reason for not having coverage, far exceeding other reasons like “don’t need it” and “don’t know how to get it.”

2) Delaying or Going Without Healthcare Due to Cost

Nearly half (46%) of all respondents reported delaying or going without the following types of healthcare due to cost during the prior 12 months:

• 27%—Skipped needed dental care
• 27%—Delayed going to the doctor or having a procedure done
• 23%—Cut pills in half, skipped doses of medicine or did not fill a prescription¹
• 21%—Avoided going to the doctor or having a procedure done altogether
• 20%—Skipped a recommended medical test or treatment
• 16%—Had problems getting mental healthcare or addiction treatment
• 10%—Skipped or delayed getting a medical assistive device

Despite many respondents reporting affordability burdens, the most frequently cited reason for not getting needed medical care over the past 12 months (reported by 20% of respondents) was not being able to get an appointment, exceeding a host of other barriers like cost, transportation and lack of childcare. This may be due to high demand for healthcare services that were delayed during the height of the COVID-19 pandemic or due to a lack of available providers, particularly in the case of mental healthcare.

3) Struggling to Pay Medical Bills

Other times, respondents got the care they needed but struggled to pay the resulting bill. One-third of respondents (33%) experienced one or more of these struggles to pay their medical bills:

• 12%—Were contacted by a collection agency
• 11%—Used up all or most of their savings
• 11%—Were unable to pay for basic necessities like food, heat or housing
• 9%—Borrowed money, got a loan or another mortgage on their home
• 11%—Racked up large amounts of credit card debt
• 6%—Were placed on a long-term payment plan

Of the various types of medical bills, the ones most frequently associated with an affordability barrier were doctor bills, dental bills and prescription drugs. The high prevalence of affordability burdens for these services likely reflects the frequency with which Connecticut respondents seek these services. Trouble paying for dental bills likely reflects lower rates of coverage for these services.

High Levels of Worry About Affording Healthcare in the Future

Connecticut respondents also exhibit high levels of worry about affording healthcare in the future. Nearly four in five (78%) reported being “worried” or “very worried” about affording some aspect of healthcare in the future, including:

• 62%—Cost of nursing home or home care services
• 61%—Medical costs when elderly
• 60%—Health insurance will become unaffordable
• 57%—Medical costs in the event of a serious illness or accident
• 51%—Cost of dental care
• 51%—Prescription drugs will become unaffordable
• 37%—Cost of treatment for coronavirus/COVID-19

Unsurprisingly, the most common worry—affording the cost of nursing home or home care services—was most frequently reported by respondents ages 55-64. However, the second most common worry—affording medical costs when elderly—was most frequently reported by respondents ages 35-54, even though these services are applicable predominantly to an older population. This finding suggests that Connecticut respondents may be worried about affording the cost of care for both aging parents and themselves.

Worry about affording healthcare, generally, was highest among respondents living in low- and middle-income households, respondents of color and those living in households with a person with a disability (see Table 1). More than 4 in 5 (88%) of respondents with household incomes of less than $75,000 per year² reported worrying about affording some aspect of coverage or care in the past year. Still, the vast majority of Connecticut respondents of all incomes, races, ethnicities and levels of ability statewide are somewhat or very concerned.

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Concern that health insurance will become unaffordable is also more prevalent among certain groups of Connecticut adults. By insurance type, respondents with coverage they purchase on their own most frequently reported worrying about both losing and affording coverage, followed by respondents who have HUSKY Medicaid coverage and those with health insurance through their employer (see Figure 1).

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Those with household incomes below $50,000 reported the highest rates of worry about both losing AND affording coverage compared to higher-income respondents, while Hispanic/Latinx respondents and those living in households with a person with a disability were more likely to be concerned about losing health insurance specifically than their non-Hispanic/Latinx and non-disabled counterparts (see Table 2).

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Concerns about affording coverage exceeded fears about losing coverage across all income groups, disability statuses, race/ethnicity groups and coverage types.

Differences in Healthcare Affordability Burdens

The survey also revealed differences in how Connecticut respondents experience healthcare affordability burdens by income, age, race/ethnicity groups, insurance type and disability status.

Income and Age

Unsurprisingly, respondents at the lowest end of the income spectrum most frequently reported experiencing one or more healthcare affordability burdens, with two-thirds (67%) of those earning less than $50,000 per year reporting struggling to afford some aspect of coverage or care in the past 12 months (see Figure 2). This is, in part, due to respondents in this income group reporting the highest rates of going without care and rationing their medication due to cost (see Figure 3).

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Further analysis found that Connecticut respondents ages 18-44 are more likely to go without care due to cost than respondents ages 45 and up (see Figure 4). Respondents ages 25-34 most frequently rationed medication due to cost, compared to other groups.

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Insurance Type

Respondents with the HUSKY Medicaid program reported the highest rates of going without care due to cost AND the highest rates of rationing medication compared to other insurance types, followed by those with employer-sponsored insurance or insurance they purchased on their own (see Table 3). Still, nearly half of respondents with employer-sponsored insurance or insurance they purchased on their own went without care due to cost.

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Ethnicity and Race

Respondents of color reported higher rates of going without care and rationing medication due to cost when compared to white and non-Hispanic/Latinx respondents (see Table 3). Further analysis showed that respondents of color had slightly higher rates of problems getting mental health care, problems getting addiction treatment and skipping needed dental care (see Figures 5 and 6).

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Disability Status

Of all the demographic groups measured, respondents living in households with a person with a disability reported the highest rates of going without care and rationing medication due to cost in the past 12 months. More than 6 in 10 (67%) of respondents in this group went without some form of care and almost one-third (30%) rationed medication, compared to 39% and 21% of respondents living in households without a person with a disability, respectively (see Table 3).

Respondents living in households with a person with a disability also more frequently reported delaying or skipping getting mental healthcare, addiction treatment and dental care, among other healthcare services, than those in households without a person with a disability due to cost concerns (see Table 4).

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Those with disabilities also face healthcare affordability burdens unique to their disabilities—23% of respondents reporting a disability in their household delayed getting a medical assistive device such as a wheelchair, cane/walker, hearing aid or prosthetic limb due to cost. Just 6% of respondents without a person with a disability (who may have needed such tools temporarily or may not identify as having a disability) reported having this experience.

Encountering Medical Debt

The survey also showed differences in the prevalence of financial burdens due to medical bills, including going into medical debt, depleting savings and being unable to pay for basic necessities (like food, heat and housing) by income, ethnicity, race, disability status and insurance type (see Table 5). Respondents living in households with a person with a disability had an even greater disparity, with more than half (54%) reporting going into debt or going without other needs due to medical bills, compared to 1 in 4 (26%) of respondents living in households without a disabled member. In addition, respondents on HUSKY Medicaid reported the highest rate of the above financial burdens due to medical bills (39%) compared to all other insurance types, followed by those who have private health insurance (36%).

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Healthcare affordability burdens often occur alongside systemic mistreatment in the health system, making it even more difficult for marginalized communities to access care. For further details, see: Connecticut Residents Bear Healthcare Affordability Burdens Unequally; Distrust of/Disrespect by Healthcare Providers Leads Some to Delay/Go Without Needed Care, Data Brief No. 134 (October 2022).

Dissatisfaction with the Health System and Support for Change

In light of Connecticut respondents’ healthcare affordability burdens and concerns, it is not surprising that they are dissatisfied with the health system:

• Just 32% agreed or strongly agreed that “we have a great healthcare system in the U.S.,”
• While 70% agreed or strongly agreed that “the system needs to change.”

To investigate further, the survey asked about both personal and governmental actions to address health system problems.

Personal Actions 

Connecticut respondents see a role for themselves in addressing healthcare affordability. When asked about specific actions they could take:

• 47% of respondents reported researching the cost of a drug beforehand, and
• 72% said they would be willing to switch from a brand name to an equivalent generic drug if given the chance.

When asked to select the top three personal actions they felt would be most effective in addressing healthcare affordability (out of ten options), the most common responses were: 

• 67%—Take better care of my personal health 
• 40%—Research treatments myself, before going to the doctor 
• 32%—Do more to compare doctors on cost and quality before getting services 
• 29%—Write to or call my STATE representative asking them to take action on high healthcare prices and lack of affordable coverage options

Government Actions 

But far and away, Connecticut respondents see government as the key stakeholder that needs to act to address health system problems. Moreover, addressing healthcare problems is a top priority that respondents want their elected officials to work on.

At the beginning of the survey, respondents were asked what issues the government should address in the upcoming year. The top vote getters were:

• 46%—Economy/Joblessness
• 43%—Healthcare
• 38%—Taxes

When asked about the top three healthcare priorities the government should work on, the top vote getters were:

• 51%—Address high healthcare costs, including prescription drugs
• 36%—Get health insurance to those who cannot afford coverage³
• 33%—Preserve consumer protections preventing people from being denied coverage or charged more for having a pre-existing medical condition
• 31%—Improve Medicare, coverage for seniors and those with serious disabilities

Of more than 20 options, Connecticut respondents believe the reason for high healthcare costs is unfair prices charged by powerful industry stakeholders:

• 70%—Drug companies charging too much money
• 65%—Hospitals charging too much money
• 64%—Insurance companies charging too much money

When it comes to tackling costs, respondents endorsed a number of strategies, including:  

• 91%—Make it easy to switch insurers if a health plan drops your doctor 
• 91%—Require drug companies to provide advanced notice price increases and information to justify those increases
• 90%—Show what a fair price would be for specific procedures
• 90%—Set standard prices for drugs to make them affordable
• 90%—Authorize the Attorney General to take legal action to prevent price gouging or unfair prescription drug price hikes
• 90%—Require insurers to provide up-front cost estimates to consumers
• 90%—Ensure patients can’t be charged out-of-network prices if they encounter an out-of-network provider through no fault of their own

Support for Action Across Party Lines

There is also remarkable support for change regardless of respondents’ political affiliation (see Table 6).

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The high burden of healthcare affordability, along with high levels of support for change, suggest that elected leaders and other stakeholders need to make addressing this consumer burden a top priority. Moreover, the COVID crisis has led state residents to take a hard look at how well health and public health systems are working for them, with strong support for a wide variety of actions. Annual surveys can help assess whether or not progress is being made.  

Notes

1.    Of the current 46% of Connecticut respondents who encountered one or more cost-related barriers to getting healthcare during the prior 12 months, 15% did not fill a prescription, while 15% cut pills in half or skipped doses of medicine due to cost.

2. Median household income in Connecticut was $79,855 (2016-2020). U.S. Census, Quick Facts. Retrieved from: U.S. Census Bureau QuickFacts: Connecticut

3.    Nearly 2 in 3 (64%) of respondents said that they would consider using their tax forms to sign up for health insurance if they or their family needed it. This high level of interest persisted across racial, ethnic and income groups, with the highest levels of interest among respondents of color (66%) and those earning between $50,000 and $75,000 (72%).

Methodology

Altarum’s Consumer Healthcare Experience State Survey (CHESS) is designed to elicit respondents’ unbiased views on a wide range of health system issues, including confidence using the health system, financial burden and views on fixes that might be needed.

The survey used a web panel from Dynata with a demographically balanced sample of approximately 1,500 respondents who live in Connecticut. The survey was conducted in English or Spanish and restricted to adults ages 18 and older. Respondents who finished the survey in less than half the median time were excluded from the final sample, leaving 1,306 cases for analysis. After those exclusions, the demographic composition of respondents was as follows, although not all demographic information has complete response rates: