Consumer Healthcare Experience State Survey
Altarum’s Consumer Healthcare Experience State Survey (CHESS) is designed to elicit respondents’ unbiased views on a wide range of health system issues, including confidence using the health system, financial burden and views on fixes that might be needed.
Survey results are published in the form of Data Briefs, which are available by clicking the map or the listing found below.
Displaying Data Briefs on All Topics
Illinois Residents Bear Healthcare Affordability Burdens Unequally; Distrust of/Disrespect by Healthcare Providers Lead Some to Delay/Go Without Needed Care
Illinois Residents Experience Difficulty Estimating the Cost and Quality of Care; Express Bipartisan Support for Government Action
Illinois Residents Worry about High Hospital Costs; Have Difficulty Estimating Quality/Cost of Care; and Express Bipartisan Support for Government Action
Illinois Residents Struggle to Afford High Healthcare Costs; Worry About Affording Future Care; Support Government Action across Party Lines
Michigan Residents Struggle to Afford High Healthcare Costs in Both Rural and Non-Rural Areas
Difficulty Navigating Cost Obligations Adds to Healthcare Affordability Woes in Michigan
Michigan Residents Struggle to Afford High Healthcare Costs; Worry About Affording Future Care; Support Government Action across Party Lines
Maine Residents Worried about High Drug Costs–Support a Range of Government Solutions
Maine Residents Worry about High Hospital Costs; Have Difficulty Estimating Quality/Cost of Care; and Express Bipartisan Support for Government Action
Maine Residents Struggle to Afford High Healthcare Costs; COVID Fears Add to Support for a Range of Government Solutions Across Party Lines
New Mexico Residents Struggle to Afford High Healthcare Costs, Particularly in Rural Areas
New Mexico Residents Lack Confidence in Estimating the Cost and Quality of Care; Express Bipartisan Support for Government Action
New Mexico Residents Struggle to Afford High Healthcare Costs; Worry About Affording Future Care; Support Government Action across Party Lines
Pennsylvania Residents’ Top Concern for their Policymakers? Healthcare Affordability; Strong Support for Government Action Across Party Lines
Southwest Region of Georgia: 71% of Adults Experienced Healthcare Affordability Burdens in the Past Year
North Region of Georgia: 69% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Metro-Atlanta Region of Georgia: 64% of Adults Experienced Healthcare Affordability Burdens in the Past Year
East Region of Georgia: 71% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Georgia Residents Worried about High Drug Costs–Support a Range of Government Solutions
Georgia Residents Struggle to Afford High Healthcare Costs; COVID Fears Add to Support for a Range of Government Solutions Across Party Lines
North Carolina Residents Worried about High Drug Costs; Support a Range of Government Solutions
North Carolina Residents Struggle to Afford High Healthcare Costs; COVID Fears Add to Support for a Range of Government Solutions Across Party Lines
Massachusetts Residents Worried about High Drug Costs; Support a Range of Government Solutions
Massachusetts Residents Struggle to Afford High Healthcare Costs; Worry About Affording Care, Leading to Support for Government Actions to Address High Healthcare Costs
Tennessee Residents Struggle to Afford High Healthcare Costs, Particularly in Rural Areas
Tennessee Residents Rank Healthcare Affordability as a Top Concern for Policymakers; Strong Support for Government Action Across Party Lines
Tennessee Residents Struggle to Afford High Healthcare Costs; COVID Fears Add to Support for a Range of Government Solutions Across Party Lines
Oregon Residents Worry about High Hospital Costs; Have Difficulty Estimating Quality/Cost of Care; and Express Bipartisan Support for Government Action
Oregon Residents Worried about High Drug Costs–Support a Range of Government Solutions
Oregon Residents Struggle to Afford High Healthcare Costs; COVID Fears Add to Support for a Range of Government Solutions Across Party Lines
Pennsylvania Residents Worried about High Drug Costs–Support a Range of Government Solutions
Pennsylvania Residents Struggle to Afford High Healthcare Costs; COVID Fears Add to Support for a Range of Government Solutions Across Party Lines
Minnesota Residents Worried about High Drug Costs–Support a Range of Government Solutions
Minnesota Residents Struggle to Afford High Healthcare Costs; COVID Fears Add to Support for a Range of Government Solutions Across Party Lines
How COVID-19 Has Shaped Residents' Broader Attitudes Toward the Health System
Southeast Mississippi: 67% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Central Mississippi: 65% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Mississippi Delta Region: 70% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Northeast Mississippi: 69% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Mississippi Residents Worried about High Drug Costs–Support a Range of Government Solutions
Mississippi Residents Struggle to Afford High Healthcare Costs; COVID Fears Add to Support for a Range of Government Solutions Across Party Lines
Connecticut Residents Struggle to Afford High Healthcare Costs; COVID Fears Add to Support for a Range of Government Solutions Across Party Lines
Western Kentucky: 57% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Louisville Metro Region Kentucky: 55% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Northern Kentucky: 53% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Lexington/Bluegrass Kentucky: 56% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Eastern Kentucky: 68% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Kentucky Residents Struggle to Afford High Healthcare Costs; COVID-19 Fears Add to Support for a Range of Government Solutions Across Party Lines
New Jersey Residents Struggle to Afford High Healthcare Costs; COVID Fears Add to Support for a Range of Government Solutions Across Party Lines
New Jersey Residents Worried about High Drug Costs - Support a Range of Government Solutions
Northern New Jersey: 52% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Central New Jersey: 45% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Southern New Jersey: 53% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Southeast Wisconsin: Half of Adults Experienced Healthcare Affordability Burdens in the Past Year
Southern Wisconsin: Half of Adults Experienced Healthcare Affordability Burdens in the Past Year
Western Wisconsin: Sixty Percent of Adults Experienced Healthcare Affordability Burdens in the Past Year
Northeast Wisconsin: Half of Adults Experienced Healthcare Affordability Burdens in the Past Year
Wisconsinites Struggle to Afford High Healthcare Costs; Support a Range of Government Solutions Across Party Lines
Greater Illinois: 59% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Collar Counties, Illinois: 53% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Cook County, Illinois: 55% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Illinois Residents Worried about High Drug Costs; Support a Range of Government Solutions
Illinois Adults Struggle to Afford High Healthcare Costs; Support a Range of Government Solutions Across Party Lines
Virginia Residents Worried about High Drug Costs - Support a Range of Government Solutions
Southeast Florida: 54% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Southwest Florida: 50% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Central Florida: 55% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Northern Florida: 59% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Floridians Struggle to Afford High Healthcare Costs; Support a Range of Government Solutions Across Party Lines
Ohio Residents Worried about High Drug Costs–Support a Range of Government Solutions
Many Privately-Insured Ohio Residents Receive Unexpected Medical Bills; Many Unhappy with Resolution and May not Understand Options for Assistance
Ohio Residents Struggle to Afford High Healthcare Costs; Support a Range of Government Solutions Across Party Lines
Northern Virginia: 41% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Northwest Virginia: 57% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Southwest Virginia: 63% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Central Virginia: 54% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Eastern Virginia: 59% of Adults Experienced Healthcare Affordability Burdens in the Past Year
One-Third of Privately-Insured Virginia Residents Receive Unexpected Medical Bills; Many Unhappy with Resolution, May not Understand Options for Assistance
Virginians Struggle to Afford High Healthcare Costs; Support a Range of Government Solutions Across Party Lines
Many Privately-Insured Pennsylvanians Receive Unexpected Medical Bills; Fully One-Third Unhappy with Resolution, May Not Understand Options for Assistance
Upstate New York: 45% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Long Island, New York: 48% of Adults Experienced Healthcare Affordability Burdens in the Past Year
New York City Boroughs: 59% of Adults Experienced Healthcare Affordability Burdens in the Past Year
New Yorkers Struggle to Afford High Healthcare Costs; Support a Range of Government Solutions Across Party Lines
Colorado Residents Concerned About Healthcare Quality; Unsure How to Find Answers
Colorado Residents Worried about High Hospital Costs
Colorado Residents Worried about High Drug Costs–Support a Range of Government Solutions
Many Privately-Insured Colorado Residents Receive Unexpected Medical Bills; Nearly One-Half Unhappy with Resolution, May Not Understand Options for Assistance
Outside the Denver Metro Region: 62% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Denver Metro Region of Colorado: 56% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Colorado Residents Struggle to Afford High Healthcare Costs; Support a Range of Government Solutions Across Party Lines
Northern & Western Region of Minnesota: 50% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Southern Region of Minnesota: 46% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Twin Cities Region of Minnesota: 45% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Minnesota Residents Worried about High Drug Costs–Support a Range of Government Solutions
Minnesota Residents Struggle to Afford High Healthcare Costs; Support a Range of Government Solutions Across Party Lines
Many Privately-Insured Utah Residents Receive Unexpected Medical Bills; More Than One-Third Unhappy with Resolution, May Not Understand Options for Assistance
Utah Residents Worried about High Drug Costs–Support a Range of Government Solutions
Views on Healthcare Price and Quality Transparency Among Utah Adults
Utah Residents Struggle to Afford High Healthcare Costs; Support a Range of Government Solutions Across Party Lines
Southwest Pennsylvania: 58% of Adults Experienced Healthcare Affordability Burdens in the Past Year
South Central/Lehigh Valley Pennsylvania: 47% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Southeast Pennsylvania: 48% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Northeast/North Central Pennsylvania: 48% of Adults Experienced Healthcare Affordability Burdens in the Past Year
Pennsylvania Residents Struggle to Afford High Healthcare Costs; Support a Range of Government Solutions Across Party Lines
Difficulty Navigating Cost Obligations Adds to Healthcare Affordability Woes in Connecticut
Connecticut Residents Struggle to Afford High Healthcare Costs; Support a Range of Government Solutions Across Party Lines
Difficulty Understanding Cost Obligations Adds to Healthcare Affordability Woes in Kentucky
Many Privately-Insured Kentuckians Receive Unexpected Medical Bills; Nearly One-Quarter Unhappy with Resolution, may not Understand Options for Assistance
Western Kentucky: 72% of Residents Experienced Health Affordability Burdens in the Past Year
Louisville Metro Region: 64% of Residents Experienced Health Affordability Burdens in the Past Year
Northern Kentucky: 68% of Residents Experienced Health Affordability Burdens in the Past Year
Lexington/Bluegrass: 72% of Residents Experienced Health Affordability Burdens in the Past Year
Eastern Kentucky: 80% of Residents Experienced Health Affordability Burdens in the Past Year
Kentucky Residents Struggle to Afford High Healthcare Costs; Express Bipartisan Support for a Range of Government Solutions
Connecticut Residents Worried about High Drug Costs–Express Bipartisan Support for a Range of Government Solutions
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