The Consumer Healthcare Experience State Survey (CHESS) is designed to elicit respondents’ unbiased views on a range of health system issues; including confidence using the health system, financial burdens and public opinion on potential policy solutions. For more information on survey methodology, please click here.
Survey results are published in the form of Data Briefs, which are available by clicking the map or the listing found below.
Select a State Landing Page
The CHES Survey captures health care affordability concerns and support for solutions across the political spectrum.
The CHES Survey captures respondent experiences navigating the health care system, affordability challenges, and level of support for a wide range of policy solutions related to prescription drugs, hospital costs, price transparency, and more.
Recent Surveys
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New Jersey Survey Respondents Receive Unexpected Medical Bills, Incur Medical Debt, and Express Bipartisan Support Government Action
Background In the absence of affordable care options, individuals may find themselves burdened by medical costs. In 2024, nearly 100 million Americans owed over $220 billion in medical debt.[i] Medical…
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New Jersey Survey Respondents Worry about High Drug Costs and Express Bipartisan Support for Policy Solutions
Background Prescription drugs are an essential part of health care for many individuals and families. National data indicate that nearly seven in every ten American adults (69%) are prescribed at…
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New Jersey Survey Respondents Worry about Hospital Costs, Face Challenges Understanding Cost and Quality Information, and Support Government Action
Background Hospitals provide essential care, but the cost of hospital services can be difficult for consumers to anticipate and afford. Findings from Altarum’s Consumer Healthcare Experience State Survey (CHESS) show…
Altarum in Action
Rhode Island Office of the Health Insurance Commissioner cites CHESS survey in letter to State House Committee on Health and Human Services about HB072 related to reimbursement rates and repealing affordability standards. Read more
Washington State Senator Patty Murray’s office cites the WA CHESS survey in press release about Senate Health, Education, Labor and Pensions (HELP) Committee hearing where Senator Murray questioned CEOs of major pharmaceutical companies about the high prices charged to Americans for their prescription drugs. Read more
Read More Altarum in Action Resources