Virginia Consumer Healthcare Experience State Survey

Nationally, consumer worry about healthcare affordability is well documented but now—for the first time—a new survey reveal show affordability concerns and ideas for action play out in Virginia.

A survey of more than 1,100 Virginia adults, conducted from March 12 to April 2, 2019, found that:

  • More than half (55%) experienced healthcare affordability burdens in the pastyear;
  • More than three-quarters (78%) were worried about affording healthcare in the future;and
  • Across party lines, they expressed strong support for government-led solutions.
  • Roughly one in three privately-insured Virginia adults received a surprise medical bill 

  • Three-quarters of privately-insured Virginians who received a surprise bill made an effort to resolve the bill before paying it 
  • Just over half ended up paying the bill in full 
  • Only one third of surprise medical bills were resolved satisfactorily 
  • Many respondents may not realize they have options for appealing these bills

Altarum’s Consumer Healthcare Experience State Survey (CHESS) is designed to elicit respondents’ unbiased views on a wide range of health system issues, including confidence using the health system, financial burden and views on fixes that might be needed.

Below are Data Briefs with statewide and regional survey results.

2019 Data Briefs

Statewide Reports

Regional Reports