April 20, 2018
Consumer assistance offices that help people find and use their health insurance are vital to decreasing barriers to coverage and care. But consumers’ needs extend beyond just-in-time assistance. They also need a powerful representative to report pervasive problems to policymakers and recommend solutions.
Some states have addressed this by establishing offices that not only assist consumers with their immediate needs, but advocate on their behalf to create long-term improvements as well. These offices show great promise in making the healthcare system work better for consumers. This webinar will profile one high-performing consumer advocacy office and will offer best practices for states looking to increase protections and strengthen representation for consumers.
Ted Doolittle, Connecticut Office of the Healthcare Advocate
Demian Fontanella, Connecticut Office of the Healthcare Advocate
Laura Morris, Connecticut Office of the Healthcare Advocate