San Diego 2-1-1's Community Information Exchange

California

San Diego 2-1-1's Community Information Exchange (CIE) is a shared data platform that allows multiple healthcare and social service providers to access a patient's health record and track their use of healthcare and social services over time. Data collected through the platform is used to better understand patients' medical and social needs, improve care coordination and inform the development of services that meet the needs of the broader community. The CIE connects all existing data systems, including: (1) Homeless Management Information System, which provides HUD-compliant data on housing services; (2) local food banks and meal programs; (3) healthcare services documented in electronic health records, EMS, community clinics and health plans; and (4) limited criminal justice data, including booking notifications.

Partner Organizations

• San Diego 2-1-1 
• 34 social service and healthcare providers, including federally qualified health care centers and government agencies

Target Population

San Diego residents with unmet health and social needs

Care Team

Varies

Timeframe

2011 - present 

Results/ Studies

Case study by the Center for Health Care Strategies, Inc. (2018)

Funding

Grants

Resources

Program website

Webinar: Advancing Health Care and Community-Based Organization Partnerships to Address Social Determinants: Lessons from the Field (August 2018)